These terms apply to everyone who uses N epoch Estate Management ("N epoch", "the service"), which is run by N epoch Technologies (Pty) Ltd (registration number 2025/882616/07) ("we", "us"). By creating an account or using the service you agree to them. If you don't agree, please don't use it.
1. Who uses N epoch
N epoch is used by landlords and their staff (estate admins, caretakers and security) to manage rental homes; by renters who rent from those landlords; and by people looking to rent, who can browse places to let and show interest. Each landlord has their own web address, and accounts belong to that landlord's address.
2. Your account
- Give accurate details and keep them up to date.
- Keep your password to yourself. You're responsible for what happens under your account; tell the estate office or us straight away if you think someone else has used it.
- You must be 18 or older to create an account.
3. Landlords
- You're responsible for the information you put into N epoch about your properties, renters, leases, charges and payments, and for having the right to use it, including telling your renters how their information is used.
- Your relationship with your renters, including leases, rent, deposits and disputes, is between you and them. N epoch is a tool to help manage it; it isn't a party to your leases and doesn't give legal or financial advice.
- Listings you publish on places to let must be accurate and lawful and must not discriminate unfairly.
- You decide who on your team has access, and with which role.
4. Subscriptions and payments
- New landlords get a free trial. After it, the service is paid monthly, at the plan fee shown on the Subscription page, based on how many units you have.
- Promoting a listing platform-wide is an optional extra, paid for upfront for a set number of days.
- Payments are taken by our payment provider; we don't see or store your card details. Fees are in South African rand and include VAT where it applies.
- If an invoice stays unpaid, we may limit or suspend the account after letting you know. Your information isn't deleted when an account is suspended.
- Prices may change; we'll tell you at least 30 days before a change affects you.
5. Renters and people looking to rent
Your landlord gives you access to N epoch. Your lease, rent and anything about your home are agreed with your landlord, not with us; please take questions about them to the estate office. When you show interest in a place to let, your details go to that landlord's estate office so they can reply.
6. Acceptable use
Don't use N epoch to break the law, to harass anyone, to send spam, to upload harmful files, to try to reach information that isn't yours, or to interfere with the service or other people's use of it. We may suspend accounts that do.
7. Your information and content
What you put into N epoch stays yours (or your landlord's). You give us permission to store and process it only to run the service for you. How we handle personal information is set out in our privacy policy, and cookies in our cookie policy.
8. Availability and changes
We work to keep N epoch available and secure, but can't promise it will always be uninterrupted or error-free. We may improve or change features over time. We'll give notice of changes that significantly affect paying landlords.
9. Liability
As far as the law allows, we aren't liable for indirect or consequential loss, or for losses caused by how landlords and renters use the information in N epoch. Our total liability to a landlord in any 12 months is limited to the fees they paid us in that period. Nothing in these terms limits rights you have under the Consumer Protection Act where it applies.
10. Ending your account
Landlords can stop their subscription at any time; it ends at the end of the paid period. We can end or suspend accounts that break these terms. When a landlord's account closes, we keep information only as long as the law requires and then delete it. Renters and applicants can ask their estate office, or us, to close their account.
11. Law and disputes
These terms are governed by the laws of the Republic of South Africa. Please contact us first so we can try to sort out any problem; if we can't, the South African courts have jurisdiction.
12. Contact
Questions about these terms? Please use our contact page or email info@nepoch.co.za. Our address is Parkview, Rosebank, Johannesburg, Gauteng, 2196.